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Q: What is your return policy?

Our return policy for products not damaged during transport lasts 14 days from the date of delivery.If more than 14 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.For eligible products, the 2-year legal warranty remains valid.Additional non-returnable items:Gift cardsAny item not in its original condition, damaged or missing parts for reasons not due to our errorIntimate items such as our body harnesses and lingerieReturned items smelling of perfume, tobacco or body odourAny items found marked with lipstick, deodorant or makeupRefunds, replacements and gift vouchers are issued only after inspection.

Every detail is a promise of peace of mind

Certified Materials
Quality tested for total safety and pleasure.

Two-year Warranty
Each creation, protected over time.

Secure Payments
From cards to Bitcoin, choose your discretion.

100% Discreet Packaging
Receive what you desire, away from prying eyes.

Fast Shipping
Standard or Express, pick-up points available.

Dedicated Support
Always by your side, for every desire.

Your words, our promise

4.9/5 • 17.9k+ reviews

Sara

Discreet packaging and top quality.

Dario

I thought “discreet shipping” was just a claim… you truly deliver!

Lauren

Fast, flawless and discreet delivery. Highly recommend!

Alice

Customer care was impeccable—kind and helpful.

Carlo

My partner went crazy with joy: amazing selection!

Lucia

A true guarantee, for years.

Mary

They always have what I need.

Anna

15% off and free shipping: perfect start!

Sara

Top-quality materials and refined details.

Marco

Every piece makes me shine.

Elisa

Unboxing your parcels is always a small gift.

Laura

Truly beautiful lingerie.

Giulia

I feel powerful and gorgeous wearing your pieces.

Francesca

Fast shipping and careful packaging.

Stefano

Quality beyond expectations.

Marta

From website to delivery: flawless experience.

Roberta

Support team: quick and kind.

Enrico

Parcel arrived early—super satisfied.

Valentina

Quality and attention to detail: superb.

Luca

Items as described and great customer service.

Claudia

Elegant and discreet packaging.

Simone

Great products, on-time delivery.

Elena

Not my first order—and not the last.

Chiara

Excellent customer service.

Alessandro

Highly recommended for quality and discretion.

Martina

Impeccable purchase from start to finish.

Read all reviews

Ambassador Program

A curated partnership built on experience

Become an LHB Ambassador

Share a curated selection aligned with your voice and your audience.

You receive a personal affiliate link. Customers purchase directly from our store, while we manage orders, shipping and support.

In the dedicated portal you’ll find personal links, marketing tools and transparent real-time commissions.

Discover the Affiliation section and access the LHB program.

Which payment methods do you accept?

We accept Apple Pay, Google Pay, VISA, MasterCard, American Express, Discover, Shop Pay and, via Klarna, either Pay in 30 days or split into 3 installments, subject to Klarna’s approval and order amount. We’re also crypto-friendly and accept Bitcoin. Available methods may vary by region. Cash on delivery is not accepted.

When will I receive my order?

Orders are processed from the same day up to the next business day. Standard delivery is typically 3 to 4 business days in Italy and 3 to 5 worldwide, from dispatch. Selecting Express at checkout, where available, usually means 24 to 48 hours.

How can I modify an order I’ve already placed?

Contact us immediately via site chat or email at info@lingerieharnessboutique.com. If the order has already shipped, we can’t modify it and you’ll need to place a new order.

What if I haven’t received my order yet?

Use the carrier tracking. If it’s stuck or undelivered, contact support.

BRT Italy (DPD/SEUR to BRT): mybrt.it – after the carrier email you can choose: BRT Fermopoint pickup, change date or address, hold at depot.

We offer delivery customization for free and ship discreetly and anonymously; the sender on the box may appear as Informatica srl.

Rest of world: DHL tracking · UPS tracking. If you used Shop Pay, track via the Shop app.

What should I do if I received a package damaged during transport?

The chance of receiving a package damaged during transport is very rare, but it may happen. Please take clear photos of the package and the product showing the damage, then contact our support within 24 hours of delivery so we can verify everything and arrange a replacement.

What is your return policy?

Our return policy for products not damaged during transport lasts 14 days from the date of delivery.

If more than 14 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

For eligible products, the 2-year legal warranty remains valid.

Additional non-returnable items:

Gift cards
Any item not in its original condition, damaged or missing parts for reasons not due to our error
Intimate items such as our body harnesses and lingerie
Returned items smelling of perfume, tobacco or body odour
Any items found marked with lipstick, deodorant or makeup

Refunds, replacements and gift vouchers are issued only after inspection.

How long does a refund take?

Once approved, we process the refund to your original payment method. Bank processing typically takes 5 to 10 business days.

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