Missing €99,00 for 📦 Free Shipping!

Contact us

Contact us

Have questions about our products, specific requests, or need assistance? We're here to help! Our "Contact Us" page is designed to provide you with a quick and easy way to get in touch with our team, ready to answer your every need.

Fill out the contact form below and you will receive a prompt, detailed and personalized response. Whether you are looking for advice on sexy lingerie, BDSM accessories or toys for couples, we are always happy to help you find the most suitable products to satisfy your needs and desires.

If you prefer, you can also reach us via live chat, email and social media.

Find out how to easily communicate with us to solve all your requests or answer all your curiosities about our articles.

How we can help you:

Answer questions about our products.

Provide you with detailed information on shipments, delivery times and returns.

Provide you with support for any problems with your orders.

Advise you on our most popular, innovative and suitable items for your needs.

We are always available to support you and answer your questions quickly and efficiently.

We are waiting for you to offer you an unparalleled shopping experience!

Our guarantees are your peace of mind

Certified Materials for your safety

Two-year warranty

Secure Payment with Apple Pay, Google Pay, VISA, MasterCard, American Express, Discover, Shop Pay and Bitcoin

Each package is 100% anonymous and packaged with the utmost care. To protect your privacy, the sender used is "PC INFORMATICA"

Standard Shipping 3/4 working days or Express in 24/48 and if you want you can also receive it at a collection point increasing your privacy

Our assistance will guide you in the purchase and will promptly resolve doubts and problems. Write to us in Live Chat or Email: info@lingerieharnessboutique.com

Your satisfaction is our pride ❤️

Will be

I can't help it, simply the best at the best price ❤️

Dario

I thought anonymous shipments were just a promise... but you keep every word! 🕶️📦

Lauren

Fast delivery, perfect and discreet! excellent I recommend it!

Alice

Maya from customer service was great at solving all my doubts, kind and professional. You are the best 🔥

Charles

My girlfriend went crazy.. thanks to you I discovered lelo! Top brand in a Top store! Great Lingerie 😈

Lucia

For years you have been my guarantee 💦

Mary

They always have what I need ❤️ top

Anna

15% off and free shipping? A dream come true! 🌈

Will be

High-quality materials and details that make the difference! 🔥

Mark

Every piece in the collection makes me shine!

Elisa

Receiving your packages is like unwrapping a gift. Always a joy! 🎁💖

Laura

Crazy underwear

Julia

Wearing your products makes me feel powerful and beautiful! 💪❤️

Clear

Free shipping over €39 and anonymous package. What more could you ask for?

Martha

Browsing the site was a pleasure. Intuitive and full of ideas!

Alessia

The package was perfect, discreet on the outside and super chic on the inside! 💌

Francesca

Your anonymity is unbeatable. I feel super safe! 🔒

Paola

You convinced me with the offers and the quality! I can't wait to buy again! 😍

Luca

The quality of the lingerie is beyond expectations. Soft, sexy and perfect for any occasion.

Georgia

Impeccable customer service. Always available and kind!

Valeria

A brand that knows how to make customers feel at the center. I loved the discount for my Birthday! 🌟

Scarlet

I love you

David

You are my new favorite shop! I will never leave you! 😍

Alice

Luxury is accessible with you and the quality shows!

Silvia

If you are looking for quality and sensuality, you are in the right place! 💃

Federica

With the discount code I saved and received a gift! Super satisfied! 🎁

Claudia

Super fast delivery and everything super discreet. You won me over! 🔥

Irene

The site is so easy to navigate, and there's always something new! 🛒❤️

Elena

All packaged with love. You can tell you care about details! 🌸

Serena

I love your giveaways. Every detail counts!

Veronica

Your packaging is a mix of privacy and style. Well done!

Andrea

Easy order, fast delivery and impeccable package. Thank you so much! 🌟

Roberta

Every piece I bought is a little masterpiece. I give it a 10 out of 10!

Sofia

Impeccable customer service. Always available and kind!

Lucia

I admit that Klarna's 3-instalment payment convinced me right away. Very easy! 🛍️💳

Laura

Finally a brand that makes me feel special in every detail. 😘

Michael

I love how you thought of everything from the product design to the ease of ordering.

Stephen

The discounts are unbeatable and the products are worth every penny. 💸🔥

Cristina

The purchasing process was easy and pleasant. Thank you! 😊

Lorenzo

Anonymous and discreet as promised. Buying from you is always a pleasure. 💎

Gabriel

I had a thousand questions and they answered me with professionalism and kindness. 🔝

Daniela

I've never received so many compliments. I feel like a star! 🌟✨

Antonella

Buying from you makes me feel safe and respected. Thank you! 🛡️

Victory

An experience I would recommend to anyone. You guys are awesome! 🎉

Emanuel

I fell in love with everything! From the product to the service. ❤️

Lisa

I can finally shop without worrying about who sees my package. Thank you!

Nicole

My self-esteem is sky high thanks to you! 🔥

Barbara

Great shopping experience. I found everything I wanted and more! 💎

John

Excellent support! Fast, clear and super friendly!

FAQ - Frequently Asked Questions

Check out the most frequently asked questions here. If you still need help, contact us at info@lingerieharnessboutique.com

What payment methods do you accept?

We accept Apple Pay, Google Pay, VISA, MasterCard, American Express, Discover, Shop Pay and offer via our partner Klarna the payment postponed to 30 days or divided into 3 installments based on the order amount, if at checkout you select Klarna it will be at their discretion based on the amount the installment method and credit approval. We are also crypto friendly and accept Bitcoin. Please note that the available payment methods may vary depending on your region. We do not accept cash on delivery

When will I receive my order?

Order processing times may vary based on the time of entry of the order into our systems, from the same day of the order to a maximum of the working day following the order. Standard delivery will take place within a maximum of 3/4 working days in Italy and within 3/5 working days in the rest of the world, working days valid from the order processing. If you need Express shipments you can select them at the time of payment in the available countries and you will receive delivery in 24/48 hours.

How can I make changes to an order I've already placed?

The best way to change your order is to contact our support via chat on the site or by email at info@lingerieharnessboutique.com. If an order is shipped, we will not be able to make changes to your order and you will need to place a new order.

What do I do if I haven't received my order yet?

Carrier tracking will provide you with up-to-date information about your package. If it gets stuck or never delivered, contact our support and we can help you with the next steps.

Via our courier Dpd Seur - Brt Italy:

https://www.mybrt.it/it/mybrt/ you can choose the options below for delivery once you receive the email from the courier itself.

DELIVERY OPTIONS:

-Collect at BRT Fermopoint

-Change delivery date

-Change delivery address

-Storage Stop

We offer this free service with the possibility of customizing the delivery, to satisfy all your needs and give you the opportunity to receive your purchase anonymously, no reference to us, the sender for example that you could find on the box is: Informatica srl.

For the rest of the world, track your parcels at the following links

DHL : https://www.dhl.com/us-en/home/tracking.html

UPS : https://www.ups.com/track?loc=en_US&requester=ST/

Or if you purchased via Shop Pay, you can track the shipment directly from the Shop app.

What do I do if I received a defective order?

The possibility of receiving a defective item is very rare but it could happen. Please take photos of a product that clearly shows the defect and contact our support to verify everything and handle the replacement.

What is the return policy?

Our return policy lasts 14 days from the date you receive the item.

If more than 14 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

Additional non-returnable items:

Gift cards
Any item not in its original condition, damaged or missing parts for reasons not due to our error
Intimate items such as our body harnesses and lingerie
Returned items that smell of perfume, tobacco or body odor
All items found marked with lipstick, deodorant or makeup

Refunds, replacements and gift cards are only issued after the issue has been investigated.

How long does the refund take?

After investigating and reaching a resolution, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

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