Check out the most frequently asked questions here.

If you still need help, please contact us at info@lingerieharnessboutique.com

What payment methods do you accept?

We accept Apple Pay, Google Pay, VISA, MasterCard, American Express, Discover, and Shop Pay. Through our partner Klarna, we offer payment in 30-day installments or in three installments based on the order amount. If you select Klarna at checkout, the installment method and credit approval will be at their discretion, based on the amount. We are also crypto-friendly and accept Bitcoin. Please note that available payment methods may vary depending on your region. We do not accept cash on delivery.

When will I receive my order?

Order processing times may vary depending on the time your order is entered into our systems, from the same day you place your order to a maximum of one business day after your order. Standard delivery will take place within 3-4 business days in Italy and within 3-5 business days in the rest of the world, valid business days from the date your order is processed. If you require Express shipping, you can select it at checkout in available countries and receive delivery within 24-48 hours.

How can I make changes to an order I've already placed?

The best way to change your order is to contact our support team via live chat on the website or by email at info@lingerieharnessboutique.com. If an order ships, we won't be able to make changes to it and you'll need to place a new order.

What do I do if I haven't received my order yet?

Courier tracking will provide you with up-to-date information about your package. If it gets stuck or never arrives, contact our support team and we can help you with the next steps.

Via our courier Dpd Seur - Brt Italia:

At https://www.mybrt.it/it/mybrt/ you can choose the delivery options below once you receive the email from the courier.

DELIVERY OPTIONS:

-Collect at BRT Fermopoint

-Change delivery date

-Change delivery address

-Storage Depot

We offer this free service with the option of customizing delivery to meet all your needs and allow you to receive your purchase anonymously, with no reference to us. For example, the sender's name on the box might be: Informatica srl.

For the rest of the world, track your packages at the following links

DHL : https://www.dhl.com/us-en/home/tracking.html

UPS : https://www.ups.com/track?loc=en_US&requester=ST/

Or if you purchased via Shop Pay, you can track your shipment directly from the Shop app.

What do I do if I received a defective order?

Receiving a defective item is very rare, but it can happen. Please take photos of a product that clearly shows the defect and contact our support team to verify the defect and arrange for a replacement.

What is the return policy?

Our return policy lasts 14 days from the date you receive the item.

If more than 14 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

Additional non-returnable items:

• Gift cards
• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Intimate items such as our body harnesses and lingerie
• Returned items that smell of perfume, tobacco, or body odor
• All items found marked with lipstick, deodorant or makeup

Refunds, replacements, and gift cards are issued only after the issue has been investigated.

How long does the refund take?

After investigating and reaching a resolution, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.