FAQ - Frequently Asked Questions

Check out frequently asked questions here.

If you still need help, contact us at info@lingerieharnessboutique.com

What payment methods do you accept?

We accept Apple Pay, Google Pay, VISA, MasterCard, American Express, Discover, Shop Pay, and through our partner Klarna, we offer payment deferred by 30 days or split into 3 installments based on the order amount. If you select Klarna at checkout, the installment method and credit approval will be at their discretion based on the amount. We are also crypto-friendly and accept Bitcoin. Please note that available payment methods may vary depending on your region. We do not accept cash on delivery.

When will I receive my order?

Order processing times may vary based on when the order is entered into our systems, from the same day of the order to a maximum of the next business day after the order. Standard delivery will occur within a maximum of 3/4 business days in Italy and within 3/5 business days in the rest of the world, valid business days from order fulfillment. If you need express shipping, you can select it at checkout in available countries and you will receive delivery within 24/48 hours.

How can I make changes to an order I've already placed?

The best way to modify your order is to contact our support via chat on the website or by email at info@lingerieharnessboutique.com. If an order has been shipped, we will not be able to make changes to your order and you will need to place a new order.

What should I do if I haven't received my order yet?

The courier tracking will provide you with updated information about your package. If it gets stuck or is never delivered, contact our support and we can help you with the next steps.

Through our courier Dpd Seur - Brt Italia:

https://www.mybrt.it/it/mybrt/  you can choose the options below for delivery once you receive the email from the courier itself.

DELIVERY OPTIONS:

-Pickup at BRT Fermopoint

-Change delivery date

-Change delivery address

-Hold at depot

We offer this free service with the possibility of customizing delivery, to meet all your needs and allow you to receive your purchase anonymously, with no reference to us. For example, the sender you might find on the box is: Informatica srl.

For the rest of the world, track packages at the following links:

DHL : https://www.dhl.com/us-en/home/tracking.html

UPS : https://www.ups.com/track?loc=en_US&requester=ST/

Or if you purchased through Shop Pay, track your shipment directly from the Shop app.

What should I do if I received a package damaged during transit?

The possibility of receiving a package damaged during transit is very rare but it could happen. Please take photos of the package and the product clearly showing the defect and contact our support within 24 hours of receipt to verify everything and arrange a replacement.

What is the return policy?

Our return policy for undamaged products during transit lasts 14 days from the date of item receipt.

If more than 14 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

The 2-year warranty remains valid for eligible products.

Additional non-returnable items:

• Gift cards
• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Intimate items such as our body harnesses and lingerie
• Returned items that smell of perfume, tobacco, or body odor
• All items found marked with lipstick, deodorant, or makeup

Refunds, replacements, and gift vouchers are only issued after the issue has been reviewed.

How long does a refund take?

After approval, we process the refund to your original payment method. Bank processing times can take 5 to 10 business days.