Check out the most frequently asked questions here. If you still need help, contact us at info@lingerieharnessboutique.com

What payment methods do you accept?

We accept Apple Pay, Google Pay, VISA, MasterCard, American Express, Discover, Shop Pay and offer through our partner Klarna the payment postponed to 30 days or divided into 3 installments based on the order amount, if at checkout you select Klarna it will be at their discretion based on the amount the installment method and credit approval. We are also crypto friendly and accept Bitcoin. Please note that the available payment methods may vary depending on your region. We do not accept cash on delivery

When will I receive my order?

Order processing times may vary based on the time the order is entered into our systems, from the same day of the order to a maximum of the working day following the order. Delivery will take place within a maximum of 3/4 working days in Italy and within 3/5 working days in the rest of the world, working days valid from the order processing.

How can I make changes to an order I've already placed?

The best way to change your order is to contact our support via chat on the site or by email at info@lingerieharnessboutique.com. If an order is shipped, we will not be able to make changes to your order and you will need to place a new order.

What do I do if I haven't received my order yet?

Carrier tracking will provide you with up-to-date information about your package. If it gets stuck or never delivered, contact our support and we can help you with the next steps.

Through our courier Dpd Seur - Brt Italy:

https://www.mybrt.it/it/mybrt/ you can choose the options below for delivery once you receive the email from the courier itself.

DELIVERY OPTIONS:

-Collect at BRT Fermopoint

-Change delivery date

-Change delivery address

-Storage Stop

We offer this free service with the possibility of customizing the delivery, to satisfy all your needs and give you the opportunity to receive your purchase anonymously, no reference to us, the sender for example that you could find on the box is: Informatica srl.

For the rest of the world, track your parcels at the following links

DHL : https://www.dhl.com/us-en/home/tracking.html

UPS : https://www.ups.com/track?loc=en_US&requester=ST/

Or if you purchased via Shop Pay, you can track the shipment directly from the Shop app.

What do I do if I received a defective order?

The possibility of receiving a defective item is very rare but it could happen. Please take photos of a product that clearly shows the defect and contact our support to verify everything and handle the replacement.

What is the return policy?

Our return policy lasts 14 days from the date you receive the item.

If more than 14 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

Additional non-returnable items:

• Gift cards
• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Intimate items such as our body harnesses and lingerie
• Returned items that smell of perfume, tobacco or body odor
• All items found marked with lipstick, deodorant or makeup

Refunds, replacements and gift cards are only issued after the issue has been investigated.

How long does the refund take?

After investigating and reaching a resolution, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.