Which payment methods do you accept?

We accept Apple Pay, Google Pay, VISA, MasterCard, American Express, Discover, Shop Pay and—via Klarna—either Pay in 30 days or split into 3 installments (subject to Klarna’s approval and order amount). We’re also crypto-friendly and accept Bitcoin. Available methods may vary by region. Cash on delivery is not accepted.

When will I receive my order?

Orders are processed from the same day up to the next business day. Standard delivery is typically 3–4 business days in Italy and 3–5 worldwide (from dispatch). Selecting Express at checkout (where available) usually means 24/48 hours.

How can I modify an order I’ve already placed?

Contact us immediately via site chat or email at info@lingerieharnessboutique.com. If the order has already shipped, we can’t modify it and you’ll need to place a new order.

What if I haven’t received my order yet?

Use the carrier tracking. If it’s stuck or undelivered, contact support.BRT Italy (DPD/SEUR → BRT): mybrt.it – after the carrier email you can choose: BRT Fermopoint pickup, change date/address, hold at depot.We offer delivery customization for free and ship discreetly & anonymously; the sender on the box may appear as Informatica srl.Rest of world: DHL tracking · UPS tracking. If you used Shop Pay, track via the Shop app.

What should I do if my order arrived defective?

It’s rare, but can happen. Take clear photos of the defect and contact support; we’ll verify and arrange a prompt replacement/solution.

What is your return policy?

You have 14 days from delivery to request a return. After 14 days we can’t offer a refund or exchange.Non-returnable items:Gift cardsItems not in original condition, damaged, or missing parts not due to our errorIntimate items such as body harnesses and lingerieItems smelling of perfume, tobacco, or body odourItems marked by lipstick, deodorant, or makeupRefunds, replacements and vouchers are issued only after inspection.

How long does a refund take?

Once approved, we process the refund to your original payment method. Bank processing typically takes 5–10 business days.

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Certified Materials
Quality tested for total safety and pleasure.

Two-year Warranty
Each creation, protected over time.

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Your words, our promise

4.9/5 • 17.9k+ reviews

Sara

Discreet packaging and top quality.

Dario

I thought “discreet shipping” was just a claim… you truly deliver!

Lauren

Fast, flawless and discreet delivery. Highly recommend!

Alice

Customer care was impeccable—kind and helpful.

Carlo

My partner went crazy with joy: amazing selection!

Lucia

A true guarantee, for years.

Mary

They always have what I need.

Anna

15% off and free shipping: perfect start!

Sara

Top-quality materials and refined details.

Marco

Every piece makes me shine.

Elisa

Unboxing your parcels is always a small gift.

Laura

Truly beautiful lingerie.

Giulia

I feel powerful and gorgeous wearing your pieces.

Francesca

Fast shipping and careful packaging.

Stefano

Quality beyond expectations.

Marta

From website to delivery: flawless experience.

Roberta

Support team: quick and kind.

Enrico

Parcel arrived early—super satisfied.

Valentina

Quality and attention to detail: superb.

Luca

Items as described and great customer service.

Claudia

Elegant and discreet packaging.

Simone

Great products, on-time delivery.

Elena

Not my first order—and not the last.

Chiara

Excellent customer service.

Alessandro

Highly recommended for quality and discretion.

Martina

Impeccable purchase from start to finish.

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